Refund Policy

1. This policy sets out the returns policy for goods purchased through our online store It's my Hat.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging where applicable

3. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods provided are not damaged or were not described properly) within 14 working days.

5. If the item you purchased was damaged, or you think the item was not as described in the item description, please contact us and we will advise you of the next steps, Please do NOT return any products until you have obtained an RMA number (Returns Number)

6. Upon receipt of your notification of the return we will email you a returns number and advise the returns procedure and address.